Empathy.  So Powerful But Often Misunderstood

Empathy. So Powerful But Often Misunderstood

We all know showing empathy is an important part of building effective relationships, right?  We’ve also all heard empathy is not the same as sympathy. Most of us even know it is a better interpersonal communication choice than sympathy.  But do we really know what empathy is, how to extend it, and perhaps more importantly

Can’t Agree? 3 Tips to Turn Conflict Into Opportunity

Can’t Agree? 3 Tips to Turn Conflict Into Opportunity

One of my long-time mediation clients loves to argue and tease me about “just wanting everyone to agree about everything.” He usually begins the good-natured ribbing right about the time I offer-up an “Is it possible…” or “What if…” question, which is of course geared toward eventually reaching agreement. This client absolutely enjoys a hearty