Resolving conflict: This tip may surprise you

Resolving conflict: This tip may surprise you

Have you ever heard something that got your attention so hard it turned your head sideways and made you seriously think about it? This happens to me fairly regularly, but this particular time it was about resolving conflict and it literally changed my paradigm.  It was many years ago, during a period in my life when things were

Can’t Agree? 3 Tips to Turn Conflict Into Opportunity

Can’t Agree? 3 Tips to Turn Conflict Into Opportunity

One of my long-time mediation clients loves to argue and tease me about “just wanting everyone to agree about everything.” He usually begins the good-natured ribbing right about the time I offer-up an “Is it possible…” or “What if…” question, which is of course geared toward eventually reaching agreement. This client absolutely enjoys a hearty

Mediation: Happy Ending or Sad Result?

Mediation: Happy Ending or Sad Result?

“You know it was a good mediation if everyone leaves unhappy and you ended up settling somewhere in the middle.”  I’ve heard that sentiment often. In fact, I know colleagues who use it as part of their opening remarks during mediation. Sound good to you?  I hope not. I completely disagree with that sentiment.  As