THE PERFECT TIME FOR GRATITUDE

THE PERFECT TIME FOR GRATITUDE

Gratitude: A feeling of appreciation or thanks. (Source: Merriam-Webster’s Learner’s Dictionary) As we approach the Thanksgiving holiday, and kick-off the “holiday season”, I want to share one of the easiest ways to keep your peace through all the preparation, hustle and bustle, and time with friends and family:  Practice gratitude. Studies have proven the feeling

Tips for a terrific customer service save

Tips for a terrific customer service save

Sometimes we mess-up. It happens. Today I want to emphasize the importance of a terrific save when mistakes occur.  I’m calling it a “customer service save” because, at Pelot & Associates, our practice focuses on the workplace. However, these tips transfer beautifully to your personal life as well. One example: Last week I took my

THE PLEDGE OF ALLEGIANCE. Today and Everyday

THE PLEDGE OF ALLEGIANCE. Today and Everyday

I PLEDGE ALLEGIANCE TO THE FLAG OF THE UNITED STATES OF AMERICA, AND TO THE REPUBLIC FOR WHICH IT STANDS, ONE NATION, UNDER GOD, INDIVISIBLE, WITH LIBERTY AND JUSTICE FOR ALL. As Americans, if we had the privilege to be born here, we learn this pledge as children and recite it all our lives.  The

Triggered? One surprising reason why, remedy included

Triggered? One surprising reason why, remedy included

We all have triggers. today i have a surprising concept for why we can be easily triggered by the behavior of others. Let’s start with what I mean by “triggered”:  Agitation, frustration, and anger are a few of the negative feelings associated with being triggered. They bubble up (or explode) when we bump into specific

Four Friends and a Basketful of Unmet Expectations

Four Friends and a Basketful of Unmet Expectations

I nearly had a full-on temper tantrum the other night. For real, I thought I was going to explode all over everyone, and it was all because of some seriously unmet expectations. It was the fifth evening of a fabulous vacation: Beautiful resort, perfect weather, and lots of exciting fun combined with plenty of “chill”

How To Shift An Unproductive Communication Spiral

How To Shift An Unproductive Communication Spiral

Ever feel like you are stuck in a frustrating and unproductive communication spiral?  One where you, and the other involved, keep saying the same things but nothing is getting resolved? At times like this, you probably feel like you’ve tried everything humanly possible to get the other person to understand you, but it simply isn’t

Highly Emotional? Think Before You Speak

Highly Emotional? Think Before You Speak

Ever notice how complicated and convoluted communication gets when you are in the midst of a highly emotional “discussion”? You think you are making great points, but the other person is not picking up what you are putting down. How about all those discussions you re-play in your head over and over, but with loads